Raising queries or concerns with us

We want to give you the best possible service.  However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.  If you would like to make a formal complaint, then you can read our full complaints procedure HERE.  Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.  They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your compliant with us first.  If you have then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

and

• No more than one year from the problem happening
• One year from when you should reasonably have known there was cause for complaint

If you would like more information about the Legal Ombudsman, please contact them.

Contact Details

Visit www.legalombudsman.org.uk

Call: 0300 555 0333 between the hours of 9am and 5pm

Email: enquiries@legalombudsman.org.uk

Write: Legal Ombudsman

PPO Box 6167,

Slough

SL1 0EH

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour.

This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise concerns with the Solicitors Regulation Authority.

You can also visit https://www.sra.org.uk/consumers/problems/report-solicitor/

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